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FAQ - ask us

FAQ

Questions:

• How to reserve?
• How many days in advance we should make our reservation?
• How to secure reservation?
• What happens if I cancel?
• How will we meet?
• Do you supply flight tickets?
• What is included in the package?
• Do we have to buy the package or can we request one of your services?
• Which payment types do you accept?
• Do you charge our credit cards on our currency?
• What are the advantages of booking with you?

How to reserve?

Just fill out the request form. Please fill all the details. When we receive your message, we will prepare an offer for your review with all details. You need to reply to this e-mail if you decide to reserve. Right after your reply we will check the availability of your desired services. If all available; we will complete your reservations and send your confirmation. A credit card authorization form or bank account information will be attached to your confirmation for your payment.
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How many days in advance we should make reservation?

We advice you to make your reservations as early as possible to find the available accommodation and tee-off times.
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How to secure reservation?
You will need to send your credit card authorization form to us by fax. (Please send your credit card authorization form by fax. E - Mail is not secure. Our fax number is +386 1 244 25 34). Our advice is to secure your reservation as early as possible.
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What happens if I cancel?

We will tell you when we will debit your credit card on your confirmation letter. And we debit your credit card earliest on that date. You can cancel or change your reservation until that date without any obligation. But if you did not inform us about cancellation up to that date we keep right to charge total cost of your reservation.
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How will we meet?

If you have already reserved your airport transfers with us, you will see one of us waiting for you just outside of the arrivals gate with a board with your name and GolfSlovenia.net logo. We will make your transfer to your hotel and supply all vouchers and necessary information at the time of transfer if not already via e-mail after confirming your reservation. If you do not have airport transfers we will send your vouchers by e-mail.
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Do you supply flight tickets?

Yes. With the help of our agency agreement with IATA partners we can arrange your flights.
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What is included in the price?

We design our packages as you wish. So you are the one to decide what to include. We always supply you packages with detailed rate information so you can easily examine and design your own packages.
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Do we have to buy the package or can we request only one of your services?

You can request any of our services separately. For example you can request tee-times only, or Airport Transfers only etc. If you already have your package from some other company and if you need to add some more services that they can not handle; we are ready here to fill the blanks in your vacation plan.
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Which payment types do you accept?

We accept cash in all European currencies and US$, Master card, and bank transfers as payment.
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Do you charge our credit cards on our currency?

Actually we have to charge your credit cards in SIT (Slovenia tolar – only by 1.1.2007, than we will charge in EUR). We use the exchange rate of NLB d.d. (http://www.nlb.si/cgi-bin/nlbweb.exe?doc=3942).
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What are the advantages of booking with you?

You can easily contact us if there are any problems, we are in the area that we serve.
You create cheaper packages than the others if you can catch a good deal on the flight tickets.
You do not have to buy a pre-designed package but you may create your own design.
You will have personal attention of a local travel agent; we are sure that we assist you better.
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